2022 Unemployment Insurance Advocacy Guide
This Guide is intended to answer questions about applications, eligibility, benefits, and appeals in the unemployment insurance (UI) process, which in Massachusetts is operated by the Department of Unemployment Assistance (DUA). It contains citations to relevant employment statutes, regulations, and case law as well as to policies, practical information, and exhibits useful to those navigating the system. It aims to assist advocates through the maze of laws and regulations and to provide advocates with the tools necessary to help unemployed workers obtain the UI to which they are legally entitled.